Refund & Cancellation Policy

AASA ROBOTICS ACADEMY

Refund & Cancellation Policy

We want parents to have clear and transparent information about cancellations, refunds and course changes before enrolling their child.

Please review the applicable course details and this policy before completing a payment.

1. Introduction

This Refund & Cancellation Policy explains how cancellations, refunds, course transfers and rescheduling are handled for AASA Robotics Academy programs and services.

The applicable terms may vary depending on whether the learner is enrolled in a live online class, a recorded self-paced course or another program. Parents or legal guardians should review the applicable course information before completing payment.

2. FREE Demo Classes

FREE Demo Classes are provided without a course fee and therefore do not require a refund.

A demo session may be rescheduled subject to availability. If a parent or learner is unable to attend a scheduled demo, please contact AASA Robotics Academy as soon as reasonably possible.

Registering for a FREE Demo Class does not create an obligation to purchase a course.

FREE means FREE

There is no obligation to enroll in a paid course after attending a FREE Demo Class.

3. Cancellation Before a Course Starts

A parent or legal guardian may request cancellation of a paid course before the scheduled course start date.

Where the cancellation request is made before the course starts and before course access or learning materials have been provided, AASA Robotics Academy will generally provide a refund of the applicable course fee, subject to any clearly disclosed non-refundable transaction or payment-processing charges, where legally permissible.

To request a cancellation, please contact us using the contact details provided on this page and include the learner’s name, registered email address and relevant payment or enrollment details.

Before the Course Starts

Cancellation before the course starts is generally eligible for a refund when course access or learning materials have not yet been provided.

4. Refunds for Live Online Courses

For live online courses, we understand that a learner may discover after starting a course that the program is not the right fit.

A refund request may be considered when submitted within 3 calendar days of the learner’s first live class, provided the learner has attended no more than one live class.

Where the above conditions are met, AASA Robotics Academy will generally refund the applicable course fee, subject to any clearly disclosed non-refundable transaction or payment-processing charges, where legally permissible.

After the applicable refund period has passed, refunds for live courses will generally not be available, except where required by applicable law or where AASA Robotics Academy approves an exceptional request.

How the 3-Day Period Works

The refund period begins on the date of the learner’s first scheduled live class. For example, if the first live class is held on Monday, the refund request should be submitted by the end of Thursday, subject to the attendance condition above.

5. Refunds for Recorded Courses

Recorded courses provide digital learning content that may become available to the learner after payment. Because access to digital content may begin immediately, refund eligibility may differ from our live-course policy.

A refund for a recorded course may be considered before the learner has accessed a substantial portion of the course content. Once substantial course content has been accessed, downloaded or otherwise made available for use, refunds will generally not be available, except where required by applicable law or where AASA Robotics Academy approves an exceptional request.

If a recorded course has a specific refund or cancellation condition displayed at the time of purchase, that condition will apply to the relevant enrollment.

Before Accessing a Recorded Course

Please review the course description, learning outcomes and applicable refund terms before beginning the course. Once substantial digital content has been accessed, refund eligibility may be affected.

6. Missed Classes & Rescheduling

Missing a scheduled live class does not automatically qualify for a refund.

Depending on the particular course, AASA Robotics Academy may provide a class recording, make-up session or alternative learning material where available.

If a learner is unable to attend a class, parents or guardians should contact us as soon as reasonably possible. Any make-up or rescheduling arrangement will be subject to availability and the applicable course policy.

7. Course or Batch Transfers

Where appropriate and subject to availability, AASA Robotics Academy may allow a learner to transfer from one batch or course to another of equivalent value.

A transfer request should be made by the parent or legal guardian before the relevant course or batch has progressed substantially. Approval of a transfer is subject to course availability and the specific terms applicable to the enrollment.

A course transfer is not automatically equivalent to a refund and may be offered as an alternative resolution where appropriate.

8. Cancellation or Rescheduling by AASA Robotics Academy

Although we make reasonable efforts to deliver classes and courses as scheduled, circumstances may occasionally require AASA Robotics Academy to cancel, postpone or reschedule a class, batch or course.

Where we cancel a paid course before it has started and are unable to provide a suitable alternative, the parent or legal guardian will generally be eligible for a refund of the applicable course fee.

Where an individual live class needs to be rescheduled, we will make reasonable efforts to provide an alternative class, recording or other suitable arrangement, depending on the circumstances and the course format.

We will communicate significant cancellations or schedule changes to the registered parent or guardian using the contact information provided during registration.

9. Technical Issues

Our online learning services depend on internet connectivity, devices, software and third-party technology platforms.

If a technical problem originating from AASA Robotics Academy or a platform we use prevents a scheduled live class from being delivered, we will make reasonable efforts to reschedule the class or provide an appropriate alternative arrangement.

Technical problems arising from the learner’s device, internet connection, home network or other circumstances outside AASA Robotics Academy’s reasonable control will generally not qualify for a refund.

Parents or guardians should contact us promptly if a technical issue prevents their child from accessing a class or course.

10. Exceptional Circumstances

We understand that unexpected circumstances can sometimes affect a learner’s ability to participate in a course.

AASA Robotics Academy may consider requests involving exceptional circumstances on a case-by-case basis. Depending on the circumstances, we may offer a refund, course transfer, batch transfer, rescheduling or another reasonable solution.

Any such arrangement is considered at our discretion and does not create an obligation to provide the same arrangement in future cases, except where required by applicable law.

11. How to Request a Refund

Refund requests must be submitted by the parent or legal guardian using the contact details provided below.

To help us process your request, please provide the learner’s name, registered email address, course or batch name, payment or enrollment details, the date of payment and a brief reason for the request.

We may request additional information where reasonably necessary to verify the enrollment, payment or identity of the person making the request.

We will review the request against the applicable course and refund terms and communicate the outcome to the parent or legal guardian.

12. Refund Processing

Where a refund is approved, we will generally process it using the original payment method or another reasonable method communicated by AASA Robotics Academy.

The time taken for the refunded amount to appear in the parent’s or guardian’s account may depend on the payment gateway, bank or financial institution.

Any applicable non-refundable transaction or payment-processing charges will be handled according to the terms disclosed at the time of payment and applicable law.

13. Course-Specific Refund Terms

A particular course, program or enrollment may have additional cancellation or refund terms. Where specific terms are displayed or communicated before payment, those terms will apply to that particular enrollment.

Parents or guardians should review the course information and applicable refund terms before completing payment.

Any applicable non-refundable transaction or payment-processing charges will be handled according to the terms disclosed at the time of payment and applicable law.

14. Contact Us

If you have questions about this Refund & Cancellation Policy or would like to submit a cancellation or refund request, please contact AASA Robotics Academy.

AASA Robotics Academy

Email: hello@aasarobotics.com
Website: aasarobotics.com
Location: India

Questions Before You Enroll?

We’re happy to clarify the course, payment or refund terms before you make a decision. If you have any questions, please contact us before completing your payment.